There are a lot of people who have no idea of what it is that goes on inside emergency rooms. When they have to finally visit an emergency room, they are left frustrated and confused because they have absolutely no idea of what to do. I have worked with Bellaire Emergency Room for close to ten years now and during this time, I have learned all the secrets and hacks that will help you have a smoother time in an emergency room.
I want to share some of the secrets that the emergency rooms don’t want you to know but you need to know them. These are things that the medical practitioners will simply not tell you but you need to know them because they will make your life easier and the whole experience of visiting the emergency room better. Here are the secrets Emergency Room insiders don’t know- and you should too;
Call your doctor before coming to the ER-it makes it look more urgent
This is a hack that will help you bypass the queues at the ER. If a physician receives a call from your doctor explaining the urgency of your situation, he/she can pave the way for your arrival.
Be brutally honest
Whether it is pus coming from your anal area or blood in your semen, you should never lie about your medical condition. Tell the truth as it will help you receive the appropriate treatment. If you are not comfortable speaking to a doctor, talk to a relative and let him/her do the hard explaining for you.
Be precise in your explanation
Doctors and physicians are only human. They will therefore understand you better if you keep your explanation short and precise. Don’t beat around the bush, just say things the way they are and you will get quick treatment.
Learn to say a simple thank you
As much as you are paying for the service, please find it within yourself to appreciate the effort of the nurses and doctors. It costs nothing but goes a long way in making the doctor feel appreciated. Be nice!
There is no shame in crying when it is painful
If it is painful, there is no shame in squeaking and probably crying. Doctors understand that pain is real and they are not surprised when patients end up breaking into tears because they can’t bear with the tears.
Talk to someone
To help reduce frustration while waiting for treatment, it is advisable to talk to the social worker on duty or the triage nurse. A good conversation not only helps you settle down but will help you avoid frustrations when waiting in line.
Come with a family member or a friend
People who are accompanied by their friends and family members are likely to get better and quicker service as the family members will on hand to provide any information needed and probably help to move you around. If you can, always come with a friend or a family member.
NEVER yell at a medical practitioner
However long you wait in line, never ever yell at a medical practitioner in the ER. Screaming because you feel neglected or forgotten will not help you get quick service. Always ask kindly and wait in line.
When you visit the emergency room at the peak hours and your condition is not as urgent, you will have to be patient. You might end up waiting for more than an hour at times and if you are not patient you might get yourself worked up and want to leave without treatment.
ERs and physicians care about you as well
Doctors will never tell you but they actually care about you more than you think. They have feelings as well and will be touched by your tears and pain. They will only act tough because they don’t want you to freak out because you think they are hurt as well. Doctors care about you more than you think.
We don’t enjoy keeping you in line
Doctors and nurses don’t enjoy keeping you in the line. When they keep you waiting, it means that they are sure that you are not going to die and are most probably attending to someone who needs more urgent care.
Be attentive and cooperative
A doctor in an emergency room will never ask you to cooperate but they really want you to be as attentive and cooperative as you can. They know the benefits of everything they tell you and you need to follow what they tell you.
Conduct a little research on ER Protocols
If you can, please take time and do a little homework on what it is that happens in emergency rooms. Understanding the protocols will help you manoeuvre easily in the emergency room and get to the right places easily.
Make sure you have all the information required
Ensure that you have all the information that the physicians are likely to ask for. Medical information and past records will help the physicians administer better treatment.
Memorize the names of the assigned nurses and physicians
Make sure you know the name of the assigned physician, charge nurse and the shift’s attending physician. These are the people responsible for your treatment and you need to know where they are. Ask after them and make sure they have not forgotten about you.