Top 10 Tips: How do You Explain Telemedicine to Patients?
With the growth in popularity of telemedicine companies such as Teladoc, as well as the adoption of telemedicine by insurance companies, as is discussed over at bellaireer.com, more and more patients are aware of telemedicine, which is no longer a foreign term to many. However, there are still many patients who need a bit of education on telemedicine, and if you are just starting up your “virtual care” side of your practice, you will need to pick up this mantle. To help with that, this article, with the help of the gurus over at bellaireer.com, will look to highlight the top 10 tips on how you can explain telemedicine to patients.
Clearly explain what telemedicine is and the services available on your platform
An important tip when explaining telemedicine to your patients is assuming that your patients aren’t aware of what it is about and explaining what it is all about to them exhaustively, as per the gurus over at bellaireer.com. Make sure that you leave no stone unturned when explaining to them what telemedicine is, and while at it, you should make sure you let them know the services you will be offering them through telemedicine, as per discussions on the same over at bellaireer.com.
Explain the benefits of telemedicine
Another important tip when explaining telemedicine to your patients is making sure they are aware of the benefits they stand to accrue through telemedicine, as per the folks over at bellaireer.com. As is revealed on a detailed write-up on the benefits of telemedicine over at bellaireer.com, there are a lot of ways patients can benefit when using telemedicine, and you should make sure your patients are aware of all of these benefits.
Approach things from your patients’ perspective
When explaining what telemedicine is and what the benefits are as far as it is concerned, an important tip is to always approach things from the perspective of your patients, as per the subject matter experts over at bellaireer.com. Always focus on what your patients stand to gain by using your “virtual care” platform, and explain telemedicine to them from their perspective.
Have something tangible to go with the information
To drive your point home when explaining telemedicine to your patients, another tip is to have something tangible to give them, which they can take home with them as far as your telemedicine program is concerned. As per discussions on the same over at bellaireer.com, this could be a brochure or a print-out, with all the basic information about telemedicine, particularly as relates to your practice and the services you are offering on the same.
Have a “how-to” guide for first-timers
When explaining telemedicine to your patients, it is also important to provide them with a “how-to” guide which will explain to them how they can access your telemedicine services. According to discussions on the same over at bellaireer.com, you can incorporate this information on the brochure or print-out you give them or you can put up an informative video on your website, which will help particularly those accessing such services for the first time know exactly how to go about things. Your patients will understand telemedicine better if they can visualize how it works.
Avoid medical jargon
When explaining telemedicine to your patients, an important tip, as per the gurus over at bellaireer.com, is to try and avoid using medical jargon as much as possible. Avoid using terms that they may find hard to understand, and try and package your explanation into terms they can easily grasp. This may even mean that instead of using the term “telemedicine”, you use the terms “online appointments” and any other such terms.
Ensure your patients have an opportunity to ask questions
In a bid to encourage dialogue and ensure that your patients understand what telemedicine is, another tip is to make sure that you allow them to ask you any questions they may have on the same, something the subject matter experts over at bellaireer.com agree with. You could provide a number they can call if they have any questions about telemedicine or make staff available at your office, whom patients can approach and ask questions on the same, among other tactics.
Start the conversation yourself
Rather than waiting for your patients to bring up the topic, another tip on how you can explain telemedicine to them is actively starting conversations on the same. As per discussions over at bellaireer.com, you can do this at the end of patient visits, where you can introduce the topic on telemedicine, explaining the services you are offering as far as it is concerned and handing the brochures at the end. Also have staff mention the same when calling your patients either checking in on them or confirming appointments.
Make sure they know what they need
Another very important tip when explaining how telemedicine works to your patients is making sure they know the equipment they will need to access such services. Depending on what telemedicine software or app you are using, make sure they know what they need be it a laptop or computer, a smartphone, tablet, microphone, webcam, and so forth as discussed in detail over at the brilliant bellaireer.com.
The issue of accuracy
While many patients are aware of the benefits of telemedicine, for many, the key concern when it comes to telemedicine is the issue of accuracy. As per discussions on the same over at bellaireer.com, many harbor concerns whether the diagnosis or treatment will be accurate or not. Therefore, an important tip when explaining telemedicine to your patients is making sure you address the issue of accuracy and ease their concerns. Assure them that not all medical situations will be addressed through a video visit and that you know the conditions that can be safely addressed through telemedicine and those that can’t.
We hope that this article will be of great help in helping you explain telemedicine to your patients, with more on this and other related topics to be found over at the highly-rated bellaireer.com.